2017-11-18
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  Shipping/Return

Shipping Policy

 

Upon receiving your payment, item(s) will be shipped within 12-24 working hours. (when item in-stock)

If package return from the Post Office, buyer need to pay for the shipping cost again for resending.

If buyer want refund for the return package, shipping cost will be deducted.

To avoid delay caused by delivery failure, please make sure your detailed address and full name registered on your PayPal account are both correct.

If you want the item to be shipped to an address different from your PayPal account, please inform us by e-mail before payment.

Tracking number will be sent to your email after dispatching.

 

Delivery time is approx. 10 - 21business days to most US/UK/AU destinations.

Country Approx. Delivery time
United States / United Kingdom / Australia 10-14 working days
Canada 10-21 working days
Brazil / South America may take up to 6-8 weeks due to strict Custom Inspection
Italy / France / Spain / RUSSIAN/Germany/ Eastern Europe may take up to 6-8 weeks due to strict Custom Inspection

This information is provided by the carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods.

 

Tracking number

Shipping cost is included in the item price, and are the same worldwide. We ship worldwide.
(Total amount below 15USD  ,Please pay $2.5 USD for Reregistered mail with a tracking number)
 

 

PayPal address

Please be aware that we ship items to your PayPal address.
If you want another shipping address or have a special request, please write it in the PayPal payment note.

If you want courier/express shipping with EMS or, please contact us for a price .
If possible , please provide goods amount , the goods value for show to customs.

* Import taxes may be charged by some countries' Customs, such as import duty, value added tax, customs clearance fees etc.
We have no control over what the tax authorities would charge and the buyers are responsible for paying the taxes.
If you have any questions about import tax, please contact the tax authorities for more detail before bidding.

 

Exchange/Refund/Return

 

  1. We offer a 7-day exchange and refund policy for defective items and unsatisfactory purchase.
  2. Replacement item (s) or reimbursement (s) will be settled within 7 days from the day the customers received the original item(s).
  3. For refund cases, 10% of the purchase price will be deducted in the reimbursement as our administration charges.
  4. Return shipping costs are refundable only for successful exchange cases, i.e. for refund or non-valid exchange cases, customers should be responsible for the return shipping costs.
  5. The return guidelines are as follows:-
    1. The item (s) must be returned in new condition and with all original manufacturer's packaging, including cartons, boxes, instruction manuals, blank warranty cards.
    2. All return item (s) must be boxed and packed securely for shipping. We are not responsible and do not accept any damages during the return delivery.

 

Tax Policy

Customers are not responsible for any export duties.
Unless special request is made, we mark all items as GIFT(S) with Low price or below 10usd value on the customs papers. In this case, neither invoice nor receipt will be included in the package.
We always do our best to avoid delays during clearance and legally minimize or eliminate your import duties and taxes expenses.
In any cases, we will not be responsible for any import duties and taxes (e.g. GST, V.A.T.).

 

Customer Service

Customer Service  e-mail :  22goods @ gmail.com

 

 

 

We will deliver the relevant information will be sent to you after sending customer service

POST OFFICE 

Tracking Number
SAMPLE

POST NT
Hongkong Post

http://www.postnl.post/ 

RS123456789NL

DHL Express 

http://www.dhl.com/en.html 

85235262

DHL GLOBAL MAIL

 

https://webtrack.dhlglobalmail.com/?locale=en-US

 

HKABWC1509021072A
LW549136325DE
RX
123456789DE
RY
123456789DE

Royal Mail

RN227911006GB

HONGKONG POST Registered

Hongkong Post
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

RA123456789HK
RB
123456789HK
RC
123456789HK
RD
123456789HK


EMS

Speedpost
http://www.hongkongpost.com/speedpost/eng/index.htm

EE12345678HK


(Total amount below 15USD ,Please pay $2.5 USD for Reregistered mail with a tracking number )
Shipping cost is included in the item price, and are the same worldwide. We ship worldwide, with Singapore Post For orders over 15 US$ a tracking number can be provided

 

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